God Forbid They Should Help Us Out,We're Only The Little People

A question for Mr. Kaz,

How was your brother's experience with MS as far as having to get 7 units replaced? Personally, I wouldn't have bothered after the 3rd one. He must have wanted a 360 so bad that he was willing to go through MS's customer support, no?

What I'm getting at is, where do you draw the line? Shouldn't the consumer have just as much responsibility as the businesses? Like I said before, I don't like MS products overall and read and heard bad things about the customer service. What did I do? I bought a Mac and have been happy ever since, I also haven't had the need to contact their customer support once, but when I do I know that it will actually be helpful. Apple does take care of their customers, yes there will be some horror stories, but what company doesn't?

In this day of the the internet we can all save ourselves a little frustration by researching as much as possible on what we're getting ourselves into.
 
I'm on my 5th. I'm the biggest clean freak I know! People ask me what I'm doing wrong and I have done basically everything they tell me! I lay all my systems flat, never standing up. Heck you guys have seen pics of my gaming setup lol

First it was, "Keep the power supply off of carpeted flooring" they tell me. Got 4 Red Rings.

Second, was "Well ventilated area". I hollowed out my entertainment center to give the 360 a good air flow. It gave me 2 Red Rings.

Third one, was my Halo 3 Edition Xbox 360. It didn't give me any error messages, but skipped disc like there wasn't tommorrow! So I took that one back (it was a birthday gift) and got a PS3 at best buy lol

The 4th one is still alive for all I know, I traded it for an HDMI Model 360 (which is now my 5th one), which is still with me to this very day. *knock on wood for good luck* :lol
 
stealth toilet said:
In the specific and current case of Microsoft, it is reasonable to expect a lot more than what they are currently delivering (overpriced hard drives and wifi adapters for starters).
Click to expand...

$100 for a wireless adapter is still steep. If they were around $60 I'd get a second one for the second system.
 
CreepinDeth said:
A question for Mr. Kaz,

How was your brother's experience with MS as far as having to get 7 units replaced? Personally, I wouldn't have bothered after the 3rd one. He must have wanted a 360 so bad that he was willing to go through MS's customer support, no?

What I'm getting at is, where do you draw the line? Shouldn't the consumer have just as much responsibility as the businesses? Like I said before, I don't like MS products overall and read and heard bad things about the customer service. What did I do? I bought a Mac and have been happy ever since, I also haven't had the need to contact their customer support once, but when I do I know that it will actually be helpful. Apple does take care of their customers, yes there will be some horror stories, but what company doesn't?

In this day of the the internet we can all save ourselves a little frustration by researching as much as possible on what we're getting ourselves into.
Click to expand...

Hi Creepin!

My Brother can be very stubborn when it comes some things.In his his defense,he's kind of stuck between a rock and a hard place.When he bought his first 360
he had the standard warranty everyone else gets.The store he purchased it at offers an extended warranty of their own for a fee.(If you ask me,that's a stupid offer,he should get the extended warranty for nothing,that's my view).At any rate,he declined the initial option the store offered,because like most people,he figured the standard warranty would be fine.I would have done the same regardless of all the horror stories about the 360's rep for wanking out on people.

Anyway,he returned it and they happily replaced it,(Good luck trying to get a refund on an opened product,even if it's defective,also even if you have a slip,it's very hard to get one.)I guess that doesn't matter,my brother prefers the 360 over the PS3.So after initially returning it like I said before,they happily replaced it.Not more than 2 months later the system screwed up again.He could turn the system on,but for some stupid reason the only way he could turn it off was to unplug it from the wall!(Strike Two)!

After that I suggested that maybe he should do a little research to see if he is incredibly unlucky,or if Microsoft blew it again.Once again the store replaced it with their apologies,then as compensation they offered him their personal extended warranty for half price.Both sides feeling satisfied,he came home with his his 3rd.You'll never guess what happened next..STRIKE 3!!,about 3 weeks later,it burned out.3rd time's a charm?No such luck!

After that I said..If I were you Neil(My Bro's Name)I would go over their heads and take it up with Microsoft because this is just plain ridiculous.But he declined.He had already had boughten a lot of accessories and points cards for downloads,and didn't want to go through all that again.After this up until now as I'm typing this all the store keeps doing is exchanging system after system up until now.He currently has his 7th one now,and knock on wood it's working ok.

I suggested that he try the PS3,I have one and knock on wood,it's been a little over a year since I bought it,and everything is working fine.(Although I still don't know even a fraction of what's its true capabilities really are,because I still have lot to learn about the PC world.Like I mentioned in an earlier post,I'm not a lawyer,but he might have a case against Microsoft based purely on principle for all the crap he had to go through,but you and I both know that it's certainly a pretty expensive process to take on a giant like Microsoft.

They could drag that case out forever,also I can't see them settling out of court.Money is true power,and companies like Microsoft have plenty of it.Thanks again for your reply,I hope this answers your questions.

God Bless,
MR.KAZ
 
He ought to have it plugged into a surge protector at the very least, that's my advice.

Regarding the extended warranty, I don't see how anyone would expect that to be free. The manufacturer's warranty is generally one year. They figure any defect in the manufacturers control would show up in one year, and after a year who knows how people treat their things. After a year you may be dealing with power surge damage caused by carelessness on the part of the user, system abuse, even normal wear and tear can cause them to stop reading disks eventually - which IMO ought to be covered, but .... Extended use of a product in improper ways will result in damage, the manufacturer basically covers a short amount of time in order to ensure the consumer received the product in working order and it didn't fail after a short period of time.
 
Joyling said:
He ought to have it plugged into a surge protector at the very least, that's my advice.

Regarding the extended warranty, I don't see how anyone would expect that to be free. The manufacturer's warranty is generally one year. They figure any defect in the manufacturers control would show up in one year, and after a year who knows how people treat their things. After a year you may be dealing with power surge damage caused by carelessness on the part of the user, system abuse, even normal wear and tear can cause them to stop reading disks eventually - which IMO ought to be covered, but .... Extended use of a product in improper ways will result in damage, the manufacturer basically covers a short amount of time in order to ensure the consumer received the product in working order and it didn't fail after a short period of time.
Click to expand...

Hi Joyling,Ignore that remark I made about the free extended warranty,I mispoke,sorry :)
 
Joyling said:
He ought to have it plugged into a surge protector at the very least, that's my advice.

Regarding the extended warranty, I don't see how anyone would expect that to be free. The manufacturer's warranty is generally one year. They figure any defect in the manufacturers control would show up in one year, and after a year who knows how people treat their things. After a year you may be dealing with power surge damage caused by carelessness on the part of the user, system abuse, even normal wear and tear can cause them to stop reading disks eventually - which IMO ought to be covered, but .... Extended use of a product in improper ways will result in damage, the manufacturer basically covers a short amount of time in order to ensure the consumer received the product in working order and it didn't fail after a short period of time.
Click to expand...

Honestly, I think mine was normal wear and tear. I mean it's what, almost three years old now? And I can't tell you how many hours I put on that machine. Between DoA4, Oblivion, Halo 3, Gears, Tomb Raider, Tales, Eternal Sonata, Crackdown, Guitar Hero 2, Rock Band, etc. Not to mention Bleach marathons, NOIR marathons, and all the other anime and movies we watched over the three years. I'm amazed it lasted as long as it did.
 
I Have To Admit,He Makes A Good Point

Hi Members,

Chances are,some of you read my posts with respect to companies such as Microsoft being to greedy to offer free tech support.Well,even though I'm sticking to my opinion,I have to admit with respect something that someone at the local gameshop where I live said about the topic.I have to admit he makes a good point.

He believes that one of the reasons big companies charge for Tech Support,is because too many people call in for some of the dumbest reasons,such as not being able to create a shortcut for their files,or they don't know how to use their E-Mail correctly.This makes it difficult for people who need true blue tech support.I guess it's the same as the ER at a local hospital.

Far to many people,especially drunks,show up there for the dumbest things such as the sniffles,or a headache,where the people with real sickness must wait.

I must admit I didn't look at it that way,he has a good point.

God Bless,
MR.KAZ
 
You must log in or register to reply here.
Back
Top