I just got off the phone (for the 4th time in 3 days) with Microsoft Customer Service. First of all, Microsofts customer service is awful awful awful awful. I had a terrible experience the last time my xbox broke, and this time was just about as bad. Long story short, 1 rep and 1 manager told me it was covered under the warranty and 1 rep and a different manager said it wasnt, but the last manager I talked to said it was and that he was going to express ship it and everything for all my trouble and that it should be back before christmas. Yay!